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SHIPPING

HOW DO YOU SHIP AND WHAT ARE YOUR SHIPPING RATES?

HOW DO YOU SHIP AND WHAT ARE YOUR SHIPPING RATES?

WHY DIDN'T MY ORDER COME IN ONE PACKAGE?

WHY DIDN'T MY ORDER COME IN ONE PACKAGE?

WHERE DO YOU SHIP?

HOW DO YOU SHIP?

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

HOW CAN I TRACK MY PACKAGE?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY CAN'T I TRACK MY ORDER?

WHY IS MY SHIPMENT STATUS UNCHANGED?

WHY DO I HAVE TO PAY EXTRA FEE TO SHIPPING COMPANY TO RECEIVE MY ORDER?

PAYMENTS

PAYMENT METHODS

HOW CAN I PAY FOR MY ORDER?

WHICH CURRENCY ARE YOU USING ON THE STORE?

ORDERS

PLACING ORDERS

HOW TO PLACE AN ORDER?

HOW CAN I MAKE CHANGES TO MY ORDER?

POST-PURCHASE

DEFECTIVE/DAMAGED ITEMS

WHAT I RECEIVE AN ITEM THAT IS DAMAGED?

WHAT IF THE TRACKING INFO SHOWS "RETURNED TO SENDER"?

SHIPPING ISSUES

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED A WRONG SHIPPING ADDRESS?